Service Standards
We have Service Standards for virtually everything that we do in our office.
- We will never have an automated switchboard - you and your clients will always speak to a real person.
- A full written record of the screening and policy endorsement will be sent to the policyholder within 24 hours of the screening.
- We will deliver a personal service and wherever possible and be available to answer any post screening queries.
- We will ensure clear and effective communication with all parties
- We will always act with common sense and in the best interests of the policyholder and our insurer partners
If what is important to you is not listed, (or we do not "walk the talk") we would like to know.
